PMA Benchmarks Exclusions List

Function	Agency	Bureau	Metric Name	Reason?	Year
Contracting	NASA, DOD, DOT, OPM	AGENCYWIDE	CO, COR, P/PM Technical Proficiency Scores	Data not available for these agencies due to not enough respondents of the Acquisition Workforce Competency Survey (AWCS). NASA utilizes an alternative survey and does not participate in the AWCS.	2015
Contracting	SBA	AGENCYWIDE	Cost to Spend	SBA was excluded from the View Changes in your Agency's Metric Values chart to improve graphic legibility for other agencies (Value = 12.56%)	2015
FM	DOL	AGENCYWIDE	Financial Management Contract Spend to Total Financial Management Spend (%)	No data reported	2015
FM	DOT	AGENCYWIDE	Financial System Costs per User ($)	No data reported	2015
FM	NSF, SBA, ED	AGENCYWIDE	Budgetary Accounts Solvency (%)	reported 0 for (a) Amount of Adjustement made to SGL Accounts. Formula calculation = (a)/(b) therefore, the total will be 0 for this metric	2015
FM	DOL, DOT, DOJ	AGENCYWIDE	Budgetary Accounts Solvency (%)	No data reported	2015
FM	NASA	AGENCYWIDE	Budgetary Accounts Solvency (%)	Metric does not apply to the agency NA was entered into MAX	2015
FM	DOE, HHS, DOT, EPA, NSF, OPM	AGENCYWIDE	Delinquent Debt Closeouts (%)	No data reported	2015
FM	USAID, SBA	AGENCYWIDE	Delinquent Debt Closeouts (%)	reported 0 for (a). Formula calculation = (a)/(b) therefore, the total will be 0 for this metric	2015
FM	VA	AGENCYWIDE	FM Spend to Agency Adjusted Obligations	Excluded because value is greater than 100%	2015
FM	SSA	AGENCYWIDE	Delinquent Debt Closeouts (%)	Metric does not apply to the agency NA was entered into MAX	2015
FM	DOL	AGENCYWIDE	Vendor Invoices Manually Entered into the Financial System(%)	No data reported	2015
HC	DOD	AGENCYWIDE	HR Provided Training and Development Cost Per Employee Serviced	DOD was unable to to provide a full breakdown of HC service area costs	2015
HC	DOD	AGENCYWIDE	Total Training and Development Cost Per Employee Serviced	DOD was unable to to provide a full breakdown of HC service area costs	2015
HC	DOD	AGENCYWIDE	Recruiting and Hiring Costs per External Position Filled	DOD was unable to to provide a full breakdown of HC service area costs	2015
HC	NASA	AGENCYWIDE	Recruiting and Hiring Costs per External Position Filled	NASA was unable to to provide a full breakdown of HC service area costs	2015
IT	DOC	International Trade Administration	Cost per Help Desk Ticket	Agency value removed to improve graphic legibility for other agencies (Value = $2,588.12)	2015
IT	DOJ	U.S. Parole Commission	Cost per Email Inbox	Agency value removed to improve graphic legibility for other agencies (Value = $1,219.38)	2015
IT	DOD	AGENCYWIDE	All metrics except IT Development, Modernization & Enhancement Spend as a Share of IT Operations and Maintenance Spend	Besides IT Development, Modernization & Enhancement Spend as a Share of IT Operations and Maintenance Spend, DOD did not submit agency-wide data; only one bureau reported data. Excluding agency wide value so the one reported bureau value does not appear representative of the whole agency	2015
IT	ED	AGENCYWIDE	Cost per Terabyte (TB) of Network Storage vs. Network Storage Percent Uptime	Agency value removed for network storage percent uptime to improve graphic legibility for other agencies (Value = 97.20%)	2015
IT	DOD	Army Corps of Engineers	Cost per Desktop End User	USACE did not report agency data for this metric	2015
IT	NASA	AGENCYWIDE	Cost per Terabyte (TB) of Network Storage	NASA did not report agency data for this metric	2015
IT	NASA	AGENCYWIDE	Network Storage Percent Uptime	NASA did not report agency data for this metric	2015
IT	DHS	AGENCYWIDE	Percent of Help Desk Tickets Escalated Above Tier 1	Agency value removed to improve graphic legibility for other agencies (Value = 0%)	2015
IT	DOT	AGENCYWIDE	Cost per Desktop End User	DOT did not report agency data for this metric	2015
All	USAID	N/A	Customer satisfaction scores for service areas	USAID conducts a separate customer satisfaction survey and does not include questions about some of the service areas for all functions.	2016
All	State	Agencywide	Employee Engagement for the Function Job Series	State department data not available	2016
Contracting	State	Agencywide	Job Satisfaction of Contracting Professionals	This metric comes from the results of the Employee Viewpoint Survey which is unavailable for State Department.	2016
Contracting	State	Agencywide	% of Contracting Professionals Satisfied with their Unit's Quality of Work	This metric comes from the results of the Employee Viewpoint Survey which is unavailable for State Department.	2016
FM	OPM, HHS, VA, SBA	Agencywide	FM FTE Spend to Total Organizational Spend	Anomaly that is skewing data in charts	2016
FM	OPM	Agencywide	Eligible Debt Referral Rate	Anomaly that is skewing data in charts	2016
FM	OPM, HUD, SSA	Agencywide	Number of Receivables Managed per Accounts Receivable FTE	Anomaly that is skewing data in charts	2016
FM	ALL	All	FM Systems Spend to Total IT Spend	Did not received Total IT spend data to calculate the metric	2016
FM	DOD, DOL, DOC	Agencywide	Systems Costs Per User	Agencies did not report all data required to calculate the metric	2016
FM	DOD	Agencywide	Cost Per Receivable Managed	DOD did not report agency data for this metric	2016
FM	SBA, DOD	Agencywide	Initiative Spend (i.e.., Cross-gov initiatives like DATA Act) As a % of total FM Spend	Agencies did not report all data required to calculate the metric	2016
FM	DOD	Agencywide	Number of Receivables Managed per Accounts Receivable FTE	DOD did not report agency data for this metric	2016
FM	DOD, GSA	Agencywide	Year-Over-Year FM Cost Change	Agencies did not report all data required to calculate the metric	2016
FM	USDA	Office of the Inspector General	Cost Per Invoice	Anomaly that is skewing data in charts	2016
FM	DHS	Transportation Security Administration	FM FTE Spend to Total Organizational Spend	Anomaly that is skewing data in charts	2016
FM	USDA	Farm Service Agency	Number of Invoices Processed Per Account Payable (AP) FTE	Anomaly that is skewing data in charts	2016
FM	DOC	Economic Development Administration	Invoices Manually Entered into the FM System	Anomaly that is skewing data in charts	2016
FM	USDA	Natural Resources Conservation Service	Invoices Manually Entered into the FM System	Anomaly that is skewing data in charts	2016
FM	DHS	National Protection and Program Directorate, Headquarters	Year-Over-Year FM Cost Change	Anomaly that is skewing data in charts	2016
FM	DOJ	Offices, Boards, and Divisions	Year-Over-Year FM Cost Change	Anomaly that is skewing data in charts	2016
FM	Treasury	Us. Mint, Office of the Inspector General	Year-Over-Year FM Cost Change	Anomaly that is skewing data in charts	2016
FM	DOT	Office of the Secretary	Year-Over-Year FM Cost Change	Anomaly that is skewing data in charts	2016
FM	USDA	Office of the Inspector General	Year-Over-Year FM Cost Change	Anomaly that is skewing data in charts	2016
FM	DOC	National Technical Information Service	Eligible Debt Referral Rate	Anomaly that is skewing data in charts	2016
FM	HHS	National Institutes of Health	Eligible Debt Referral Rate	Anomaly that is skewing data in charts	2016
FM	USDA	Office of the Chief Financial Officer	FM obligation to adjusted Agency Obligations	Anomaly that is skewing data in charts	2016
FM	DOC	Office of the Chief Financial Officer	FM FTE to Total Organizational FTE Spend	Anomaly that is skewing data in charts	2016
HC	NRC	Other	Recruiting and Hiring Cost per External Position Filled	Anomaly that is skewing data in charts	2016
HC	DOD	Agencywide	Recruiting and Hiring Cost per Position Filled	DOD was unable to provide a full breakdown of HC service area costs	2016
HC	EPA	Agencywide	Recruiting and Hiring Cost per Position Filled	EPA was unable to provide a full breakdown of HC service area costs	2016
HC	DOD	Agencywide	Training and Development Cost per Employee Serviced	DOD was unable to provide a full breakdown of HC service area costs	2016
HC	NASA	Agencywide	Recruiting and Hiring Cost per External Position Filled	NASA was unable to provide a full breakdown of HC service area costs	2016
HC	EPA	Agencywide	Recruiting and Hiring Cost per External Position Filled	EPA was unable to provide a full breakdown of HC service area costs	2016
HC	DOD	Agencywide	HR Provided Training and Development Cost per Employee Serviced	DOD was unable to provide a full breakdown of HC service area costs	2016
HC	NASA	Agencywide	Recruiting and Hiring Cost per Position Filled	NASA was unable to provide a full breakdown of HC service area costs	2016
HC	DOD	Agencywide	Recruiting and Hiring Cost per External Position Filled	DOD was unable to provide a full breakdown of HC service area costs	2016
HC	DOI	Agencywide	Overall Certification Use Rate	DOI was unable to provide a full breakdown of HC service area costs	2016
HC	EPA	Agencywide	Overall Certification Use Rate	EPA was unable to provide a full breakdown of HC service area costs	2016
HC	STATE	Agencywide	Overall Certification Use Rate	STATE was unable to provide a full breakdown of HC service area costs	2016
IT	OPM	Other	Email Inbox Max Storage	Anomaly that is skewing data in charts	2016
IT	DOD	Agencywide	All metrics	DOD did not submit agency-wide data; only one bureau reported data. Excluding agency wide value so the one reported bureau value does not appear representative of the whole agency	2016
IT	NASA	Agencywide	Cost per Terabyte (TB) of Network Storage	NASA did not report agency data for this metric	2016
IT	SBA	Agencywide	Cost per Helpdesk Ticket	SBA did not report agency data for this metric	2016
IT	All	All	Total Number of Desktop Configurations	Guidance for reporting this metric was unclear	2016
RP	Multiple Agencies	N/A	Overall Employee Engagement Index for Real Property Professionals	Data not available for 10 of 24 agencies	2016